Reputation & Customer Service

Reputation & Customer Service

Respond to prospects quickly and address customer issues before they hit the news

All of your social media messaging in one, convenient place.

Respond to prospects and clients while interest is at peak.

Monitor keywords such as your brand or your competitors’ for opportunities to jump in and be a hero.

Resolve issues before they become the next viral meme and permanently damage your business.

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Be more responsive on social media Click image to enlarge

Be more responsive on social media

Get messages from across your social media accounts within SMM. With sentiment analysis get a heads up on what needs attention first. Respond to client requests immediately while interest is at peak, instead of hours later.

Monitor for keyword mentions Click image to enlarge

Monitor for keyword mentions

Monitor for your brand, your competitor’s or industry keywords for opportunities to jump in and resolve an issue or win over business from the other guys.

Guard your reputation Click image to enlarge

Guard your reputation

Guard your reputation by responding to issues quickly across your various social media accounts.

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